Introduction to the Knowledge Base
Introduction to the Article Finder
Introduction to Knowledge Articles
Introduction to the Knowledge Base
In the Fleet Rocket TMS knowledge base, you will find hundreds of useful articles with detailed explanations of how to use the system and practical recommendations for use.
Our knowledge base already has mapped processes and frequently asked questions, so you can find detailed explanations and answers to your questions on the spot, in text, image, and video format.
It is available 24/7, 365 days a year, with no waiting or additional requests.
The articles in the knowledge base are hybrid: some are displayed publicly, others privately, some are common to all our customers, and some are specific to your company as they correspond to customized details of your Fleet Rocket implementation.
To ensure that you are accessing all the content available to you and your organization, please make sure you are correctly identified in the support area.
Introduction to the Article Finder
At the top, you will find a search engine where you can enter keywords related to what you are looking for, and the system will filter the articles related to your needs.
Introduction to User Profiles
Before continuing with the knowledge base articles, we must clarify that Fleet Rocket is not a closed TMS that operates internally within your company, but rather is designed so that different profiles can access and interact with it on behalf of your company, saving manual work and providing efficiency and automation:
- BO Profile, for full access for your company's employees.
- Shipper Profile, where they can check their shipments, post new requests directly, and much more.
- Carrier Profile, where they can check available shipments and bid on them, register their units, dispatch them on their assigned shipments, upload documentation, and much more.
- Driver Profile, so that they can conveniently report their progress from their cell phone while on the move, chat with them directly from the TMS, and submit documentation in real time.
- Agent Profile, in case you have external staff working on commission in different parts of the operation.
You and your company's employees who have purchased Fleet Rocket TMS should consult the FLEET ROCKET MATES section.
This section explains and maps out the entire platform, with full access for BO (Back Office) users.
If you have any questions about how to operate the system, these articles will explain in detail how to use the full potential of Fleet Rocket TMS.
It has separate mappings in the SHIPPER, CARRIER, and DRIVER sections for when you want to:
- Learn more about the available features and how your customers' or suppliers' profiles look.
- Share and explain to your customers and suppliers how your TMS works so that they can work on it for you.
These articles have been created and written to be 100% tailored to their corresponding profiles, with the functions and screens that each corresponding profile has access to, so that you can share them directly with your customers and suppliers to train them comfortably in the use of the system.
Introduction to Knowledge Articles
The knowledge base contains hundreds of useful articles, where you will find the different areas of the system mapped out and explained in detail for you, for quick and efficient queries in your day-to-day use of Fleet Rocket.
- At the beginning of each article, you will find a convenient index with the contents.
- At the end of each article, convenient buttons with previous and next articles for easy navigation.
- In addition, lists of related and recently viewed articles.
- And at all times, on the left, a complete table of contents for the knowledge base and where you are browsing, providing context and usability to your experience in the knowledge base.