How to check my users in FleetRocket
How to create a new user in FleetRocket
How to check my users in FleetRocket
Click the last button on the left: Settings; then the second tab from the top: Users.
This will display a list of all users associated with the Shipper account.
How to create a new user in FleetRocket
Attention. Only Shipper account users with the Administrator role and their System Representative have permission to add a new user. If you need to create a new one and are unable to do so, please contact either of them.
Click the last button on the left: Settings; then the second tab from the top: Users.
This will display a list of all users associated with the Shipper account.
Click the Add User button, just below the Users tab.
Fill in all the corresponding fields, as well as the roles that will be assigned to you, and click Save.
FleetRocket User Roles
Account Admin
Refers to an administrator user within the Shipper account; this user has permission to create users and assign roles. Multiple administrator users can be created for the same account.
This type of user does NOT receive notifications about shipments.
Allowed: Create users and assign roles. View, complete, and assign information and documents within shipments.
Not Allowed: --
Accountant
Refers to a non-administrator user within the Shipper account.
This type of user does NOT receive notifications about shipments.
Allowed: View, complete, and submit information and documents within shipments.
Not Allowed: Create users and assign their roles.
Employee
Refers to a non-administrator user within the Shipper account.
This type of user does receive shipment notifications whenever there is a status change. There are several types of notifications for different shipment statuses, and this is configurable for your account. If you are interested in only some types of notifications and not others, please contact us to configure your notifications to your liking and receive information that is relevant to you.
Allowed: View, complete, and submit information and documents within cargo.
Not Allowed: Create users and assign their roles.
General Considerations
User accounts undergo a 2FA authentication process, so the email addresses entered for the accounts must be real so that they can receive the 2FA email and click the link to activate them. Please do not enter dummy email addresses, as this will prevent the user account creation process from being completed.
If you forget your password and cannot log in, please follow the usual password reset instructions on the system's Log In page.